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Why customers have to work with small to middle size freight forwarders?

Why customers have to work with small to middle size freight forwarders?

Reasons why customers have to work with small to middle size freight forwarders?

Customers have to Work with small to Middle size freright Forwarders because:

They are local, close.

They have an extended Network.

They have expertise in knowledge sucha as freight forwarding; Customs broker.

They have higher engagement.

They are quicker to solve problems.

Time to reduce is short.

They are flexible to react.

They finde solutions out of the box.

They ahve personal contact.

They are familiar with customer requirements.

It is better that small to middle sizes companies have to work with small to middle sizes freight Forwarders.


Can small freight forwarder can compete?

We can compete, it was not for the cost it was more about space during the pandemic and still nowadays.

Small companies will look for all the details even are not in the system.

Small companies have the interest to find the time to dedicate for every shipment of all the Customers.

All the departments are connected.

Small forwarders can choose the best partner no need to work with their own network


Better service mean more quality than quantity.

Communication is better than with the big ones.

Small freight forwarders will pay attention to special needs .

They are responsive to get Information.

Customer have the feeling  to be in good hands

Quote the same day.

They have a dedicated person to talk to.

Small forwarders have to focus on what they have expertise not offer all the services on the market.


How do we get new clients?

Find in a local area, do sponsors.

Be more present in the closest area.

Support with big accounts from the word of mouth.

Reference from customers, agents, carriers.

Social Network.

Visit the customer.


What need small forwarders in order to be competitive in the market?

Quick on your feet.

Lean on your process.

Be more efective.

Invest in the organization.



Employ knowledge.

Never be too many satisfy.

Be ahead of the needs.

Put your clients needs first.

Take good care of employees.

Number of freight forwarders is going down and number of customers are stable.